University of Southern California

USC Online

Exceptional graduate and professional programs

Complaint Resolution

Most student concerns can be resolved using the USC process described in SCampus. The University of Southern California is currently licensed or authorized in various states.

If you have a problem with any USC online program that cannot be resolved internally, you may file a complaint about USC with your state of residence by referring to the US Department of Education State Contacts List.

An individual may also contact the California Bureau for Private Postsecondary Education for review of a complaint. The bureau may be contacted at:

2535 Capitol Oaks Drive
Suite 400
Sacramento, CA 95833
http://www.bppe.ca.gov
Telephone: (916) 431-6924
Fax: (916) 263-1897

Oregon

Oregon students should attempt to resolve any grievances they may have with their school first. Should attempts to resolve these problems with appropriate school officials fail, or should the student be dissatisfied with the final outcome of the college complaint process, then the Higher Education Coordinating Commission (HECC), can respond to a formal complaint.  Students may contact the Higher Education Coordinating Commission, 255 Capitol St. NE, Salem, OR 97310 or by sending an email to complaints@hecc.oregon.gov  Students may also access our Complaints web page at https://www.oregon.gov/highered/about/Pages/complaints.aspx